FAQs

FAQs

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    How do I contact you ?

    You can whatsapp us on 8484891847 . Or drop us a mail at infoejiri@gmail.com. We'd love to help you with your queries

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    What is ‘My Account’?

    From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

    1. Edit your personal information like Name, Address, etc.
    2. Change password
    3. Check your order history.
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    Is it necessary to have an account to shop on Ejiri?

    No, you do not need to have an account to shop on Ejiri. But we do recommend you to have yourself registered with us to avail offers, discounts.

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    How do I register?

    To register, you just need to click on the top right of our website. Click on the ‘Register’ option below login to create your account.

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    How do I reset my password?

    To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

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    How do I know once my order is confirmed?

    Once your payment is authorised and your order is completed, you will receive an email from Ejiri confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. 

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    Do you take orders over the phone?

    We do not take orders over the phone. The customer would have to place an order on www.ejiri.in by themselves.

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    I have already placed my order, can I add more items to the same order?

    If the order has not been dispatched only then you can modify your existing order. To do so please get in touch via email on ————— or Whatsapp. -+91 8484891847

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    What is the estimated delivery time?

    The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap. you can get in touch with us on infoejiri@gmail.com and we would be able to help you out

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    Can I change my address after placing the order?

    If the order has not been dispatched only then you can change your address after placing the order. Please get in touch via email on infoejiri@gmail.com or Whatsapp on 8484891847

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    How to check the status of my order?

    To check the status of your order, log in to www.ejiri.in and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.


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    Can I pre-order a product which is sold out?

    Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.

    I am unable to place an order.

    We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on ———- or you can use the chat option available on the website. Our team will try to resolve your issues as soon as possible.

    I would want to cancel my order.

    You can cancel your order before it is shipped. Once shipped your order cannot be cancelled

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    I am an international customer but want delivery in India. Is this possible?

    Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. 

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    When can I expect my order? How many days does it take for delivery?

    We ship within 1-2 days of you placing the order. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.

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    I am missing an item, what do I do?

    In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails or contact us.

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    Are there any shipping charges?

    A shipping charge of Rs.100 will be applicable to all domestic orders below Rs 5000. The charges will be waived off for an order value of Rs.5000 or above.

    Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order

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    How does the delivery process work?

    Ejiri uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

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    How can I track the delivery of my order?

    As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.

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    What should I do if I miss the delivery?

    We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at infoejiri2gmail.com  long with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed ,onward and reverse shipping.

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    Why is Cash On Delivery payment option not available at my location?

    Sorry we do not have Cash On Delivery option at the moment.

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    Do you deliver all over India?

    Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post.

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    What is the estimated delivery time?

    The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.

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    Do you ship internationally ?

    Yes, we do ship worldwide. Please connect us infoejiri@gmail.com for orders.

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    Who bears the custom charges ?

    Customers have to bear custom charges or any other additional charges.

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    What delivery carriers do you use? How do I track my order?

    We have tied up with reputed courier companies such as DTDC, Delhivery, etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

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    What do I do if my shipment has tampered?

    If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at infoejiri@gmail.com  mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.

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    Can I book an order for delivery to more than one address?

    Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology

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    What happens in case my order is not delivered?

    In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.

GENERAL QUERIES